Toronto & GTA / Burst pipe recovery
A failed pipe can send water through walls, floors and the rooms below. Get help with extraction, hidden moisture and a drying plan for the materials that matter.
Share your address and whether the water is still running. We’ll confirm current response availability.
Frozen pipes · Supply-line failures · Concealed leaks
Water removal · Moisture assessment · Structural drying
In the first moments
A burst pipe can be noisy and obvious, or hidden behind a wall until water appears elsewhere. Keep away from wet electrical equipment, slippery floors and sagging ceilings. Do not enter standing water to reach a panel or retrieve belongings.
If the water shutoff is safely accessible from a dry location, closing it may limit further damage. If you cannot reach it safely or do not know which valve controls the supply, get help from a qualified plumber or building management. Do not force a damaged or seized valve.
Different causes, different clues
Tell the team where water first appeared, how long the property may have been affected and whether the source is confirmed. The visible wet spot may be some distance from the failed pipe.
Pipes in vulnerable spaces may be damaged during freezing conditions. Water can become visible as ice thaws and flow resumes. Reduced flow, a previously frozen line or a new leak after a cold spell are details to share with a plumber. Never use an open flame to thaw a pipe.
A failed connection or supply line can release water into cabinets, walls or utility spaces. Once the source is controlled, the surrounding construction still needs assessment. Replacing a fitting does not remove water trapped beneath flooring or inside a cavity.
Discolouration, dripping, softened finishes or unexplained dampness can indicate concealed water. Keep clear of a sagging ceiling and do not puncture it yourself. Investigation should account for electrical services and other hazards before opening an assembly.
An unattended leak may affect more rooms and materials before it is noticed. Explain the last time the property was checked, which utilities were in use and any known heating interruptions. Avoid estimating the full extent from the first room you see.
Two connected jobs
Plumbing repair stops the escape of water. Restoration addresses the water already inside the building. Coordinating access and source control helps the cleanup team work from a clear understanding of what happened and what remains wet.
These project photos show air movers and dehumidifiers working alongside opened lower wall sections. Access to affected materials supports drying; moisture checks help determine what still needs attention before repairs begin.
Review the source status, safe access and where the water travelled. Consider adjoining rooms, the floor below and concealed assemblies rather than only the visible puddle. Identify work that requires a plumber, electrician or another specialist.
Remove standing water using methods suited to the space and materials. Contents and access may need to be managed as part of the plan. Ongoing leakage must be addressed so extraction is not repeatedly undone.
Air movement and dehumidification support drying where appropriate. Moisture checks help locate remaining damp areas and track progress. Some materials may need controlled opening or removal to reach trapped water or address damage.
Discuss the drying findings, condition of materials and remaining scope before replacing finishes. Clarify what cleanup is complete and what rebuilding, contents work or specialist repair is separate.
Homes, condos & workplaces
For a home, explain whether the affected rooms include sleeping areas, the kitchen or essential equipment. In a condo, involve management and identify neighbouring units or shared areas that may be affected. For a business, describe operating hours, stock, sensitive equipment and restricted access.
Drying equipment may run continuously and create noise, warmth and airflow. Ask which spaces can be used and how access will be managed. Avoid unplugging or moving equipment, or changing windows and doors, without discussing the drying plan.
If water reached the basementScope, cost & records
Water volume is only one factor. The number of affected rooms, material layers, duration of exposure, contents, access and drying needs all influence the scope. A contained utility-room leak can require different work from water travelling between floors.
Ask which extraction, drying, monitoring and removal tasks are included and what may require additional authorization. Clarify separate costs for pipe repair, electrical assessment, rebuilding or replacement contents.
Keep a timeline of discovery, source control and contacts made. Photograph affected rooms and items only where safe, and retain receipts and plumbing findings. Ask before disposing of damaged belongings when documentation or inspection may be needed.
Policy conditions, exclusions and the cause of the loss determine coverage. Freezing, vacancy or a long-term leak may raise different questions from a sudden failure. Your insurer confirms coverage; cleanup does not guarantee claim approval.
Before closing everything up
Covering a damp assembly can hide unresolved damage. Ask what moisture checks show, which materials have been assessed and whether any areas need further access before finishes are replaced.
Persistent dampness can support mold growth. If you notice visible growth or musty odours, raise it before disturbing materials. Drying, cleaning and mold remediation are related but may require different scopes.
To reduce recurrence, discuss the cause with a qualified plumber. Vulnerable pipe routes, unheated spaces and shutoff access may warrant review. If leaving a property unattended, ask your insurer about inspection and heating conditions that apply to your policy.
Restoration support near you
Based in Richmond Hill, Revive Pro serves homes and businesses across the GTA. Call to confirm current response availability and share building-access or parking requirements.
Keep away from water near electrical equipment and from sagging ceilings. If a water shutoff is safely accessible from a dry area, close it without entering a hazardous space. Contact a qualified plumber to address the pipe and a restoration team to assess the water damage. For immediate danger to life, call 911.
Often both. A plumber locates and repairs the plumbing failure; restoration addresses water in the rooms, contents and building materials. Ask who is responsible for each part of the work. Repairing the pipe does not confirm that the surrounding structure has dried.
Yes. A damaged section may not release much water while ice obstructs flow, and a leak can become apparent as it thaws. If you suspect a frozen or damaged pipe, seek plumbing advice rather than assuming the problem has passed when water returns. Do not use an open flame to thaw a pipe.
Do not enter water to reach a panel or touch wet electrical equipment. A qualified electrician or utility provider should advise on electrical safety. Keeping out of the area is safer than attempting a shutoff from a wet or unsafe position.
Sometimes, depending on exposure, material type, contamination, condition and whether the affected layers are accessible. Water trapped behind finishes or beneath flooring may require controlled access or removal. A moisture assessment helps guide the decision; surface appearance alone is not enough.
Drying often takes several days, but the actual time depends on saturation, thickness of materials, humidity, temperature and access. Monitoring helps identify areas that remain damp and when the plan needs adjustment. Ask for updates based on findings rather than a fixed completion promise.
Coverage depends on your policy, the cause and timing of the loss, exclusions and any applicable conditions. A sudden escape of water, a long-term leak and a freezing-related loss may be treated differently. Contact your insurer promptly and keep records. Only the insurer can confirm coverage.
The amount and spread of water, affected materials, access, contents and drying needs determine the scope. Ask what extraction, equipment, monitoring and removal are included, and what plumbing or rebuilding work is separate. An assessment is needed for a meaningful estimate.
Notify property management and share which rooms or floors are affected. Water can travel through shared assemblies and service openings, so neighbouring units or common areas may need assessment. Coordinate access and contact your insurer without assuming who is responsible for the loss.
Clear water can still damage materials and become affected by the surfaces it contacts or the time it remains. Water may also be trapped beneath finishes even after visible puddles are removed. The source, duration and affected construction guide the assessment and cleanup approach.
Tell us what happened
For active water damage, call our emergency line. For a non-urgent assessment, describe the leak, affected rooms and source status in the form. Online requests are not a substitute for an emergency call.
Office: 1-800-495-2949
Revive Pro Restoration
99 Crosby Ave, Richmond Hill, ON L4C 2R3
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