Flooded basements
Standing water after heavy rain, drainage problems or a sump pump failure can affect flooring, stored contents and finished walls. Tell us whether water is still entering.
Toronto & GTA / 24/7 emergency response
Emergency water damage.
A clear path forward.
From the first signs of a flood to the final drying checks. Get help removing water, understanding the damage and planning your property’s recovery.
Tell us your address and what happened. We’ll confirm current response availability.
Flooded basements · Burst pipes · Sewer backups
Water extraction · Structural drying · Moisture assessment
- 24/7 emergency phone support
- Homes, condos & commercial spaces
- Toronto & Greater Toronto Area
When water can’t wait
Act on the water.
Understand the damage.
Water can travel beneath floors, behind baseboards and into insulation. Removing the visible puddle is only part of the job. Identifying the source and checking affected materials helps define the right recovery plan.
Burst pipes & plumbing leaks
A supply line, frozen pipe or appliance leak can spread quickly between rooms or floors. If safely accessible, stop the water at its source while arranging help.
Sewer backups
Water from drains or sewage lines may contain contaminants. Keep the area isolated and avoid contact; cleanup requirements depend on the source and materials affected.
Condo & business water damage
Leaks can affect neighbouring units, shared spaces and daily operations. Notify property management and explain access arrangements when you call.
Your recovery plan
A clear next step.
At every stage.
01 / Assess & extract
We assess the water source, access and affected areas, then plan removal of standing water. The source may also need a plumber, building maintenance or another specialist to prevent further entry.
02 / Dry & monitor
Air movers and dehumidification support controlled drying. Moisture checks help identify damp materials and track progress. Some materials may need removal where contamination or damage prevents effective drying.
03 / Review & restore
Discuss remaining cleanup, affected contents and repairs needed after drying. Understanding the findings and scope helps you coordinate the next stage with the restoration team, property manager or insurer.
While you arrange help
Protect people first.
Stay out of standing water near outlets, wiring or electrical equipment. Do not enter an unstable area or touch a wet electrical panel. For immediate danger to life, fire or a medical emergency, call 911.
- Stop the water supply only if the shutoff is safely accessible.
- Keep children and pets away, especially if sewage may be involved.
- Photograph visible damage from a safe, dry location and notify your insurer or property manager.
- Avoid household vacuums, wet electrical devices and disturbing visibly moldy materials.
Look beyond the puddle
The water you see is only part of the story.
A dry-looking room can still hold moisture.
Water follows gaps, joints and gravity. It can move under a floor finish, collect behind baseboards or travel from an upstairs leak into a ceiling below. A surface that feels dry does not confirm that the layers underneath have dried.
Assessment considers the source, how long materials have been wet and where the water may have travelled. Moisture readings help guide decisions about drying, access and materials that cannot reasonably be restored.
Floors & subfloors
Swelling, lifting edges or soft spots can indicate water beneath the finish. Carpet underlay, laminate and wood assemblies respond differently; the drying approach should match the construction.
Walls & insulation
Staining, softened drywall and damp baseboards can point to moisture inside an assembly. An assessment may identify where controlled access or removal is necessary.
Ceilings & adjoining rooms
Water may spread beyond the room where the leak started. Tell the team about drips, stains or changes on the floor below. Stay clear of a sagging ceiling.
Equipment with a purpose
Remove the water.
Manage the moisture.
Extraction and drying solve different parts of the problem. The right combination depends on the space, the materials and whether contamination is present—not simply how many fans fit in the room.
Water extraction
Extraction equipment removes accessible standing water and reduces the amount left to evaporate. The source needs to be controlled as well; ongoing entry can undo progress. Different conditions may require different extraction methods.
Air movement & dehumidification
Air movement supports evaporation while dehumidification removes moisture from the air. Equipment placement and operation should follow the drying plan. Avoid moving units or switching them off without discussing it with the team.
Monitoring & adjustment
Moisture conditions change as drying progresses. Follow-up readings help assess progress and identify areas that remain damp. Drying time is influenced by saturation, temperature, humidity, material thickness and access.
Different water. Different decisions.
Where the water came from matters.
Clear water is not automatically safe water. Its source, the surfaces it has contacted and the time it has remained in the property all affect assessment. Keep people and pets away from an uncertain water source until the risks have been evaluated.
Supply-line & appliance leaks
A plumbing supply leak may start with relatively clean water, but contact with materials and time can change conditions. Stopping the source does not resolve water trapped in the structure.
Rain & exterior water entry
Water entering from outdoors can carry soil and other contaminants. Ask about the entry point and the conditions outside, as drainage or building-envelope repairs may be needed separately.
Sewage & drain backups
Potential sewage contamination calls for restricted access and a specific cleanup plan. Some absorbent materials may not be suitable for salvage. Do not spread the water or use fans across suspected contamination.
A plan for your space
Not every property recovers the same way.
Homes & finished basements
Basements may contain finished living areas, stored belongings, mechanical equipment and multiple flooring types. Explain which rooms are affected and whether the water is still rising. Keep clear of wet electrical equipment and ask how unaffected spaces can remain separated from the work area.
Useful details: sump pump status, floor drains, basement access and affected storage areas.
Condos & multi-unit buildings
A leak can involve the originating unit, neighbouring suites and common areas. Notify building management and coordinate access before the visit. Building rules, elevators, parking and shared plumbing can influence how the response is organized.
Useful details: unit and floor, concierge contact, elevator access and reports from adjacent units.
Offices, retail & commercial spaces
Water damage can interrupt staff access, stock storage and customer-facing areas. Identify affected operating zones and any sensitive equipment. Discuss access restrictions and the scope of work so recovery planning accounts for how the premises are used.
Useful details: operating hours, site contact, affected stock, restricted areas and building access.
The practical side of recovery
Know what to expect while work is underway.
Restoration can affect how you use your home or business. Equipment may run continuously and produce noise, warmth or airflow. Ask which areas can be occupied, how access will work and who to contact if conditions change.
- Keep equipment access and designated walkways clear; avoid moving hoses or cords.
- Discuss doors, windows and ventilation with the team rather than changing the drying environment yourself.
- Report new leaks, unusual smells, equipment interruptions or changes in affected materials.
- Ask when conditions will be reassessed and what information will guide the next step.
After extraction
Drying is a milestone.
Recovery is the full picture.
Before rebuilding or replacing finishes, discuss the moisture findings, the condition of the underlying materials and any work still required to correct the original cause. Covering a damp assembly can hide a problem rather than resolve it.
Where visible growth or persistent musty odours are present, ask whether a separate mold assessment is needed. Avoid disturbing suspect materials or assuming that a surface treatment addresses moisture inside the structure.
Read about mold removal & remediationQuestions for your recovery review
- Has the original water source been corrected, or is specialist repair still needed?
- Which areas were assessed, and are there any materials that need further investigation?
- What drying or cleanup work is complete, and what remains outside the agreed scope?
- Which damaged contents or finishes need repair, replacement or separate evaluation?
- What records should you retain for your property manager, insurer or future repairs?
Scope, cost & insurance
Know what the work involves.
The amount of water is only one factor. Contamination, hidden moisture, access, affected materials and equipment needs influence the scope and cost of emergency restoration. Ask what is included, what may change after assessment and what requires separate repair work.
Your insurance provider decides coverage under your policy. Contact them promptly to ask about reporting requirements, deductibles and any steps needed before removing damaged items. Keep photographs, a timeline of the event and receipts for related expenses.
Do not assume every flooded basement is covered in the same way. A sewer backup, groundwater intrusion and a sudden pipe failure may be treated differently. Discuss documentation needs with the restoration team and your adjuster.
Explore our full water damage serviceLocal help across the GTA
Your property. Your neighbourhood.
Based in Richmond Hill, Revive Pro serves Toronto and surrounding communities. Call to confirm availability for your exact address, including building access and parking requirements.
Emergency water damage questions, answered.
How quickly can you respond to a water damage emergency?
Call our 24/7 emergency line with your address, the source of the water and any immediate hazards. The team can confirm current availability and discuss the next steps. Arrival time depends on your location, access, weather and existing emergency calls.
How much does emergency water damage restoration cost?
Cost depends on the size of the affected area, water contamination, materials involved, access and the amount of drying required. A small contained leak and a sewage-contaminated basement need different scopes of work. Ask for an assessment and an explanation of the proposed work and charges before authorizing service.
Will home insurance cover a flooded basement?
Coverage depends on your policy, the cause of the loss and any applicable endorsements or exclusions. Sewer backup, overland flooding and a sudden plumbing leak may be treated differently. Contact your insurer promptly, record the damage when safe and retain receipts. Your insurer determines coverage; restoration work does not guarantee claim approval.
How long does structural drying take?
Drying often takes several days, but there is no single timeline for every property. Saturation, material thickness, humidity, temperature and hidden cavities affect progress. Moisture readings help determine when affected materials are sufficiently dry and whether further investigation or removal is needed.
Can I use a household fan to dry the water damage?
A surface can feel dry while moisture remains under flooring or inside walls. Household fans alone may not control humidity or address trapped water. Do not use electrical equipment in a wet area, and avoid blowing air across suspected sewage contamination or visible mold. Ask for an assessment of the water source and affected materials.
Do you handle sewage backups and contaminated floodwater?
Call to discuss a sewer backup or potentially contaminated flood. Keep people and pets out of the area and avoid contact with the water. These situations require a different assessment and cleanup approach from a clean-water leak; affected porous materials may need removal rather than drying alone.
Can water damage cause mold?
Persistent dampness can allow mold to develop, especially in enclosed or absorbent materials. Prompt extraction, moisture assessment and appropriate drying help address the conditions that support growth. If growth or musty odours are already present, discuss mold remediation before disturbing materials.
Do you serve condos and commercial properties?
Revive Pro serves residential and commercial properties across the Greater Toronto Area. For condos, tell us about building access, the affected floor and whether property management has been notified. For a business, describe affected operating areas and any access restrictions so the response can be planned.
Let’s talk about your property
Water still coming in?
Call now.
For an active emergency, use the phone line. For a non-urgent assessment, leave your details and describe the affected areas in the form. Online requests are not a substitute for an emergency call.
Revive Pro Restoration
99 Crosby Ave, Richmond Hill, ON L4C 2R3
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